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[MAKERbuino] This company is off to quite a bad start...

PostPosted: Sat Jul 22, 2017 3:47 am
by ryanjl9
I've ignored most of the unprofessionalism brought upon by the makerbuino company but I find myself quite unhappy at this moment and I can't help but place most of the blame, not all but most, one the makerbuino company.

First off, I don't really thing I need to highlight the fact that I received my product 2 months past the date I was promised, but as I find myself with a broken voltage regulator, I grimace in the thought of just how long it'll take to get a new one sent to me. I understand there were issues and that they didn't think about how hard distribution would be but I think some of it could have been avoided. Hell they pushed back delivery by 15 days and then 25 because the screens weren't in but they had an idea of how much they needed for backing so they should have order a general amount of parts as soon as they were backed.

Secondly they've had terrible communication with their customers. Sparse, random updates are something that probably annoyed a lot of people. I'm sure the company lost quite a bit of their initial money because people felt they might have been scammed as I found myself thinking every so often. I don't know if anyone else has noticed or not but the community.makerbuino.com site is completely gone. There was no mention that the initial forum had moved to this site. In fact, the paper inside the kit tells me to go to learn.makerbuino.com for the tutorial on how to build my makerbuino. If you check, the site does not exist.

Along with that, they did an absolutely horrendous, god awful job of helping their community. Moving the tutorial was fine because a quick google search brought me to the proper site. That being said, it was stupid, absolutely terrible in how it was done. First off they use multiple boards throughout the entire soldering process, all with a different thing soldered on. Some have switches already attached, some don't. Some already had resistors, some didn't. If this was my first time assembling an electronics kit, I wouldn't have been able to do it because I'd get to one picture of the board and see three resistors I haven't put up yet along with capacitors. Apparently it didn't help that I already had experience because although I knew where all the resistors went, along with the capacitors, I mixed up the voltage regulator and the transistor because I went ahead and soldered every switch and button since the pictures had them on the board even before they said to do so. Also a multi-meter is required since they give the color band color code for a 4 band resistor and it ships with 5 band resistors. Also there are no M2 screws and nuts like the tutorial said, I did find 5 smaller screwes but they weren't long enough to go from the hole of the screen though the hole of the pcb. I'm assuming they are supposed to serve the same purpose but only after a lot of brute force did it sort of kind of work. And I think that's a pretty good representation of the company thus far, sort of kind of, hodgepodged, half-a**ed piece of work. They have atleast 4 different colored boards, why did they ship me a red board with blue caps? Why wasn't that something I could pick? Why can't they update and fix their tutorials to suite the needs of what they are shipping to customers? Why can't they tell their consumers what is going on, the fact they are moving url's, etc. I know this kid is 18, but he is promising a product to people who are paying good money, lots of money, to receive it, and it honestly feels like a rip off. I wish I could turn to this company to help with the fact that I need to replace the voltage regulator but I only have a few weeks before I go off to college and I can't wait 2 months for replacement parts. I have no idea if I fried the microcontroller by flipping the regulator and transistor. I may have to replace that too.

Bottom line, until someone takes over this company that knows how to deal with consumers, that knows how to give and take feed back, I don't think makerbuino will last very long. I think an 18 decided that he had a product and wanted to share it to the rest of the world and thought all he had to do was start a kickstarter and everything would magically work out. It might get better, it might get worse. I think he's in over his head. Just beware everyone, makerbuino may not last much longer.

Re: This company is off to quite a bad start...

PostPosted: Sun Jul 23, 2017 6:08 pm
by Georgian
Man, I feel sorry for you. I'm not affiliated with this company or the makerbuino in any way. I'm just a happy customer and user of this forum.


...I received my product 2 months past the date I was promised...

I oreder another 8bit game console from another company and i had to wait almost an year until i requested a refund :lol: After that i order an gamebuino and i got it within one week. You should be happy with your purchase.


Also a multi-meter is required since they give the color band color code for a 4 band resistor and it ships with 5 band resistors.

All you have to do is look at the colors and you can read the resistor value.


I mixed up the voltage regulator and the transistor...

Don't you read what is written on the components before soldering them? This is really a NO GO in boards assembly.


Bottom line, until someone takes over this company that knows how to deal with consumers, that knows how to give and take feed back, I don't think makerbuino will last very long.

I don't think the guy made this company to be sold. To me it looks like a hobby.

Re: [MAKERbuino] This company is off to quite a bad start...

PostPosted: Wed Jul 26, 2017 10:16 pm
by albertinjo
@ryanjl9, I am really sorry that our mistakes made you this upset.
You've made some valid points and I understand why you're feeling this way.
I hope that you understand that we are a small startup and we're working 12h per day to deliver all the rewards. 95% was shipped now and for the past two weeks, we've focused on production and didn't handle our communication with the customers quite well - which produced quite a few angry customers.

I'll clarify a couple of things just so that you can understand our situation better:
they should have order a general amount of parts as soon as they were backed.

we couldn't becuase Kickstarter has a 10 day tampon zone in which it's reminding folks whose credit cards are empty or not working to change a credit card and is collecting payments. After that, comes the wire transfer processing time for international transfers (3 days, which is 13 days in total).
Secondly they've had terrible communication with their customers. Sparse, random updates are something that probably annoyed a lot of people.

I don't know if anyone else has noticed or not but the community.makerbuino.com site is completely gone.

True, the server was down for two days because I fu*ked up some server payment-related things
There was no mention that the initial forum had moved to this site.

What initial forum? The forum is still at community.makeruino.com
In fact, the paper inside the kit tells me to go to learn.makerbuino.com for the tutorial on how to build my makerbuino.

True, we didn't manage to set up the new learning system until today and printing that on the papers was a mistake because the site was down.
horrendous, god awful job of helping their community.

OK this is maybe a bit over-exaggerated
band resistor and it ships with 5 band resistors

true, we need to fix that
why did they ship me a red board with blue caps? Why wasn't that something I could pick?

Because producing boards in 4 different colors is much more expensive than producing it in one color.
The boards are red because I find that color appealing.
You could've chosen the button caps via the survey sent through Kickstarter, if we've sent you the wrong button caps, please accept my apologies and send us your Kickstarter username so that we can find your address and send you a new set of button caps.
Why can't they tell their consumers what is going on, the fact they are moving url's, etc. I know this kid is 18, but he is promising a product to people who are paying good money, lots of money, to receive it, and it honestly feels like a rip off.

Because
- our company is very young and was founded during the campaign because of the sudden success
- we've sold 10 times more devices than we've planned to sell
- I'm a kid that is learning how to lead a company
- we're having problems with space and we're overwhelmed with the work we have to do
- I'm having problems organizing the production for 1800MAKERbuino units, finding the right people, sourcing the components, etc.
only have a few weeks before I go off to college and I can't wait 2 months for replacement parts. I have no idea if I fried the microcontroller by flipping the regulator and transistor. I may have to replace that too.

We will send you the part via EMS so that it can get to you faster than usual post (3-5 days to Europe and 5-7 days to the rest of the world.
We've set up a new ticketing system and hired two people to handle the community along with me to fix the problem you're talking about through the text-
The microcontroller is probably not fried, they're pretty durable. Swapping the regulator and the transistor is a typical mistake that inexperienced users do because they're both in a similar package, that's why we've tried to point that out with big red letters in the build guide.
MAKERbuino-buildGuide-63.jpg
MAKERbuino-buildGuide-63.jpg (90.89 KiB) Viewed 2333 times


Bottom line, until someone takes over this company that knows how to deal with consumers, that knows how to give and take feed back, I don't think makerbuino will last very long. I think an 18 decided that he had a product and wanted to share it to the rest of the world and thought all he had to do was start a kickstarter and everything would magically work out. It might get better, it might get worse. I think he's in over his head. Just beware everyone, makerbuino may not last much longer.

When starting this company, I was pretty serious. In fact, I've dropped out of college to fully dedicate to the company a few weeks ago. I'll do (and am doing) my best to keep the company alive, I am also motivated by the fact that I'll be very hungry if my company bankrupts because I don't have rich parents or an uncle from Germany.

I am willing to give you a full refund, or at least a we're-sorry-gift and (as I said at the beginning of the post) I completely undertand why you're upset.

Sincerely,
- Albert